As the most crucial division in sustaining the survival plan of the company in future and to be the house hold name and No 1 in the market, the Operations Division is organized to ensure that all contractual obligation and service standards demanded by the customers are not compromised. The division through its operations department will monitor the efficiency of all branches in achieving the concept of 3 in 1 better known in the national Language as `Serampang Tiga Mata'. With regular training, close monitoring of branches and a reliable customer service response remain as an important agenda of the division.The above concept of `Serampang Tiga Mata' as stated above is designed to achieve the following goals and objectives:

	Assured quality service by employing trained, quality and committed guards to man the designated posts and assignments in compliance with the contract of service.
	Achieved highest degree of internal control & accountability by closely monitoring on all operational documents of branches in relation to the duty roster and the time sheet whereby any potential wastages, abuses and losses could be easily identified.
	Sustainable profitability as projected in the annual management plan to be achieved by all branches. Branches are guided and supervised on the methodology in marketing, enhancement of market share and cost restructuring for healthy accountability and profitability.

With 21 branches in Semenanjung Malaysia and another 10 in Sabah and Sarawak, the division is capable to undertake all security assignments under one roof in guarding (armed and unarmed), cash in transit (CIT), guards response service, consultancy, escort service with marked and unmarked vehicles and body guard service. As part of its diversification plan, the division is also fine tuning on other potential business in the near future especially in cash management i.e. cash processing and ATM operations.